Privacy Policy

Effective Date: 19 June 2026
 

1. Introduction

Pampara Limited ("Pampara", "we", "our", or "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, use our contact form, communicate with us, or otherwise interact with our business.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection legislation.

2. Data Controller

Pampara Limited is the data controller responsible for your personal information.

Contact Details

Pampara Limited
Website: https://www.pampara.co.uk
Email: via our contact form, click here
Registered Address: 4 Camphill Cottages, Stamford PE9 4BE

If you have any questions regarding this Privacy Policy or our use of your personal information, please contact us using the details above.

3. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Company name
• Job title
• Information contained within correspondence or enquiries
• Any information submitted through our contact form

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring website
• Pages viewed
• Date and time of visits
• Usage and analytics information

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries submitted through our contact form
• Communicate with prospective and existing customers
• Provide information regarding our services
• Improve our website and user experience
• Maintain website security and prevent fraud
• Comply with legal and regulatory obligations
• Establish, exercise, or defend legal claims

5. Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

Legitimate Interests

To operate and improve our business, communicate with customers, manage enquiries, and maintain website security.

Consent

Where you have provided consent, including where required for certain cookies or marketing communications.

Contract

Where processing is necessary to take steps at your request before entering into a contract or to perform a contract.

Legal Obligation

Where processing is necessary to comply with legal or regulatory requirements.

6. Contact Form Enquiries

When you submit information through our website contact form:

• We collect the information you provide in order to respond to your enquiry.
• We will use your information only for legitimate business purposes connected with your enquiry.
• We will not sell your personal information to third parties.
• Information may be shared with service providers who support the operation of our website, email systems, or business operations where necessary.

Please avoid including sensitive personal information unless it is necessary for your enquiry.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Enable website functionality
• Remember user preferences
• Measure website performance
• Analyse visitor behaviour
• Improve website usability

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

Further information may be provided in our Cookie Policy.

8. Sharing Personal Information

We may share personal information with:

• Website hosting providers
• IT support and cloud service providers
• Email service providers
• Analytics providers
• Professional advisers, including legal and accounting advisers
• Regulatory authorities, courts, or law enforcement where required by law

All third-party service providers are required to protect personal information appropriately.

9. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are implemented in accordance with applicable data protection laws.

These safeguards may include:

• UK International Data Transfer Agreements (IDTAs)
• Adequacy regulations
• Other legally recognised transfer mechanisms

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Typical retention periods may include:

• Contact form enquiries: up to 24 months after the last communication
• Business correspondence: as required for operational and legal purposes
• Website analytics data: according to provider settings
• Legal and financial records: as required by applicable law

When information is no longer required, it will be securely deleted or anonymised.

11. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate personal information
• Request erasure of personal information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent
• Submit a complaint regarding our handling of your personal information

To exercise any of these rights, please contact us using the details provided above.

12. Data Protection Complaints Procedure

Pampara Limited is committed to handling privacy concerns fairly, transparently, and in accordance with applicable data protection legislation.

How to Make a Complaint

If you have concerns about how we have collected, used, stored, or otherwise processed your personal information, you may submit a complaint by:

• Using our website contact form; or 
• writing to us at our registered address.

To assist us in investigating your complaint, please provide:

• Your name and contact details;
• Details of the issue or concern;
• Relevant dates and correspondence; and 
• any supporting information you consider relevant.

How We Handle Complaints

Upon receiving a data protection complaint, we will:

1. Record and acknowledge the complaint within 30 calendar days.
2. Review and investigate the issues raised.
3. Request additional information if necessary.
4. Keep you informed of progress where appropriate.
5. Communicate our findings and any actions taken without undue delay.
6. Maintain records of complaints and their resolution as required by law.

Our objective is to resolve complaints promptly, fairly, and transparently.

Escalation to the Information Commissioner's Office

If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information about making a complaint can be found at: https://ico.org.uk/make-a-complaint/

13. Security of Personal Information

We implement appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Destruction
• Alteration
• Disclosure
• Misuse

While we take reasonable steps to safeguard information, no method of transmission over the internet can be guaranteed to be completely secure.

14. Children's Privacy

Our website and services are not directed at children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices.

Any updates will be published on this page together with the revised effective date.

16. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our data protection practices, please contact:

Pampara Limited

Email: via our contact form, click here

Website: https://www.pampara.co.uk