Terms & Conditions

Last Updated: January 2026

Welcome to Pampara Limited (“we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website www.pampara.co.uk (the “Site”) and the property maintenance services we offer (the “Services”). By accessing the Site or using our Services, you agree to these Terms. If you do not agree, please discontinue use immediately.

1. Use of the Website

1.1 You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of others.
1.2 We reserve the right to modify or discontinue any aspect of the Site at any time without notice.

2. Services Provided

2.1 We offer property maintenance services, including but not limited to:

General repairs

Landscaping and gardening

Cleaning

Plumbing, electrical, and handyman services (if applicable)

Routine property upkeep

Domestic refurbishments, painting and decorating

Emergency call-out services (if applicable)

Tenant and/or property finding.

2.2 Service descriptions on the Site are provided for general information only. Final scope and pricing will be determined after assessment and agreement between you and us.

3. Quotes, Pricing & Payment

3.1 All quotes are estimates unless otherwise stated and may change based on actual work required.

3.2 Pricing will be agreed before work begins, except in emergency or time-sensitive situations where immediate action is required.

3.3 All quotes are subject to an additional cost for materials, these are charged at a fixed rate of £50 to cover basic accrued material costs. Any works that require us to purchase additional materials (such as fixings, paint, adhesives etc) in order to complete the work will be added in addition to the fixed £50 charge.

3.4 Payment terms:

Payment is due upon completion unless otherwise stated

Deposits may be required for larger projects

Late payments may incur additional charges

3.5 We reserve the right to refuse or cancel service if payment terms are not met.

4. Cancellations & Rescheduling

4.1 You may cancel or reschedule a service by giving at least 5 days notice.
4.2 Cancellations with insufficient notice will incur a cancellation fee of 50% of the estimated labour costs.
4.3 We reserve the right to reschedule or cancel appointments due to unforeseen circumstances such as weather or staff availability.

5. Customer Responsibilities

5.1 You agree to:

Provide safe and reasonable access to the property

Ensure that utilities (water, electricity, etc.) are available if required for the job

Inform us of any known hazards at the property

5.2 We are not liable for delays or work limitations caused by lack of access, safety issues, or unavailable utilities.

6. Warranty & Liability

6.1 We provide services with reasonable care and skill.
6.2 We do not guarantee outcomes beyond what is reasonable for the type of service performed.
6.3 To the fullest extent permitted by law, we are not liable for:

Indirect or consequential losses

Damage caused by pre-existing conditions

Issues arising from misuse or failure to maintain the property after service

6.4 If damage is caused directly by our work, we will assess and remedy the issue where reasonably possible.

7. Third-Party Contractors

7.1 In some cases, we may use qualified subcontractors to deliver services.
7.2 All subcontractors are vetted, but we are not liable for acts or omissions of subcontractors beyond what is required by law.

8. Website Content

8.1 All content on the Site, including text, images, logos, and design, is owned by us or licensed to us.
8.2 You may not copy, reproduce, modify, or distribute any content without prior written consent.

9. Privacy & Data Protection

9.1 We collect and process personal information in accordance with our Privacy Policy.
9.2 By using the Site or our Services, you consent to the collection and use of your information as outlined in the Privacy Policy.

10. Links to Other Websites

10.1 The Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.

11. Termination

11.1 We may suspend or terminate your access to the Site or Services if you violate these Terms or engage in harmful or illegal behaviour.

12. Governing Law

12.1 These Terms are governed by the laws of United Kingdom.
12.2 Any disputes will be handled in the courts of United Kingdom.

13. Changes to These Terms

13.1 We may update these Terms at any time.
13.2 Continued use of the Site or Services after changes are posted constitutes acceptance of the revised Terms.

14. Contact Information

For questions about these Terms or our services, contact us at:

Pampara Limited
Email: pampara.property@gmail.com